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CRM & Customer Care

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By: destinationCRM.com     Published Date: Apr 15, 2015
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
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mobile data, customer engagement, crm, customer data, smartphones
    
destinationCRM.com
By: destinationCRM.com     Published Date: Mar 18, 2015
According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.
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crm, customer data, customer personalization, prospects, business intelligence
    
destinationCRM.com
By: IBM     Published Date: Mar 03, 2015
View this webinar to learn how to understand your customers with quantitative and qualitative analytics.
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ibm, customer experience, quantitative analytics, qualitative analytics, emerging marketing
    
IBM
By: Verint     Published Date: Feb 27, 2015
Presented by: Donna Fluss, President, DMG Consulting Alain Stephan, Global VP, Customer Analytics, Verint Systems Keeping pace with consumer demands and multichannel touch points is causing organizations to rethink how they approach customer engagement. Today's customers want to be served when, where and how they choose. They want to do business with a single brand, not individual departments. And they want their experiences to be easy, contextual and personalizeddelivered by people who are empowered and care. Join us for this informative session to gain the key insights from customer analytics experts that can help you quickly get toand act onthe data that matters the most. Hear best practices about how to: Gain insights into customer interactions, past and present, to anticipate future needs and requirements Employ analytics to truly understand and impact the endtoend customer journey Help ensure business is conducted seamlessly throughout the or
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consumer demands, project focus, multichannel, touch point, analytics
    
Verint
By: ClearSlide, Inc     Published Date: Feb 25, 2015
Analytics are the key that enables the VP of sales, sales operations and front-end sales organizations to move from a culture based only on gut feeling and perception-based decision making to one based on factual data supporting tactical and strategic decision making.
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sales analytics, best practices, big data, data solutions, crm & customer care
    
ClearSlide, Inc
By: ClearSlide, Inc     Published Date: Feb 25, 2015
CIOs and CRM line-of-business executives, such as VPs of sales, VPs of digital commerce, VPs of customer services and CMOs, should work together to identify specific big data and analytics use cases relevant to their organizations, to coordinate efforts and transform customer engagement.
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crm, big data, customer engagement, customer service, emerging marketing
    
ClearSlide, Inc
By: Mobify     Published Date: Feb 20, 2015
Mobifys Mobile Strategy Development Guide is aimed at retailers in the process of developing a mobile strategy or invested in upgrading their current strategy to meet customer expectations and incorporate emerging mobile technology. In our new guide, youll discover: - How to build a solid business case to win senior management buy-in - How to effectively assign responsibilities in the strategy development process - How to analyze your competitors mobile initiatives for best practices and lessons learned - How to identify the right metrics to measure strategy success
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mobile strategy, mobile development, mobile technology, customer engagement, emerging marketing
    
Mobify
By: Docusign     Published Date: Feb 19, 2015
La socit amricaine DocuSign, spcialiste des outils de signature lectronique, permet des signatures numriques conformes aux normes de l'Union Europenne et va permettre un plus grand nombre dentreprises daccder plus vite aux avantages dune activit 100% numrique avec des transactions dans le cloud rapides et scurises.
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docusign scurise, signature lectronique, crm & customer care, e-commerce
    
Docusign
By: Docusign     Published Date: Feb 19, 2015
cause du nombre croissant de professionnels qui utilisent les tlphones et applications mobiles, la vague mobile a des incidences sur chaque fonction commerciale dans le monde entier et modifie la manire de faire des affaires. Les technologies telles que les signatures lectroniques mobiles peuvent aider les entreprises finaliser leurs transactions commerciales. Les signatures lectroniques mobiles vous permettent, ainsi qu' vos contacts, d'envoyer et de signer des documents lgalement, grce aux tlphones et d'autres appareils mobiles, tout moment et en tout lieu.
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docusign, la signature electronique, crm & customer care, e-commerce, sales
    
Docusign
By: Docusign     Published Date: Feb 18, 2015
This White Paper reveals the benefits for High-Tech Companies of using eSignature technologies.
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esignature technologies, mcafee, salesforce, linkedin, esignature solutions
    
Docusign
By: Evergage, Inc.     Published Date: Feb 17, 2015
Our free eBook, The Ultimate Web Personalization Planning Guide, includes everything you need to know to get started with real-time web personalization or to advance your current program. Start improving visitor engagement, conversion rates and revenue generation on your site today!
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evergage, web personalization, web personalization planning, real time web personalization, marketing strategy
    
Evergage, Inc.
By: Lumesse     Published Date: Feb 13, 2015
This White Paper illustrates the trends that increase the complexity of recruitment, causing talent acquisition managers and HR leaders significant concern: the emergence of new technology, changing demographics and recruiting across borders and increasing globalisation.
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use of technology in recruitment, new recruitment methods, mobile jobseekers, social media, customer experience/engagement
    
Lumesse
By: Teradata     Published Date: Feb 04, 2015
How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal customer experience? This report aims to be a blueprinta roadmap evenfor CMOs who want to build better-integrated marketing teams, increase customer engagement and turn bigger profits, but who find that silos are a persistent, nagging barrier.
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terada, forbes, insights, marketing, silos
    
Teradata
By: Adobe     Published Date: Feb 03, 2015
This guide aims to help transform your email marketing strategy into a money-making machine.
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email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing, email marketing
    
Adobe
By: Adobe     Published Date: Feb 03, 2015
This report provides you with essential direction for putting people, processes, and technology in place to achieve digital experience excellence.
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transforming digital marketing, digital experience excellence, customers interaction and engagement, digital experience, social media
    
Adobe
By: Adobe     Published Date: Feb 03, 2015
This paper explains the new mobile trends for 2015 and how Brands embracing the mobile mind shift will pull Ahead of those treating mobile as just another channel.
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new mobile trends, most brands will underinvest in mobile, importance of mobile for business, customer experience/engagement, mobile marketing
    
Adobe
By: ClearSlide, Inc     Published Date: Jan 29, 2015
As a sales coach, you can make a big impact on you team's goal attainment by helping your team make small changes that will make a big impact on their productivity. In this guide, you'll learn 10 ways that you can improve your sales team's productivity with easy changes to what they are doing every day. From helping them understand the "formation" needed to win to gamifying their day, you'll learn actionable tips that your team can start using today.
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sales, increasing productivity, increasing revenue, sales performance optimization, sales performance
    
ClearSlide, Inc
By: Acrolinx     Published Date: Jan 28, 2015
Watch Your Tone! offers valuable advice on how you can create your own corporate voice a unique, instantly recognizable style for all your content, that lets you speak with one voice and stand out from the crowd. This must-read resource for content professionals shares deep insights from industry experts and takes you step-by-step through the process of developing your perfect tone of voice.
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tone of voice, corporate voice, platform, style, content
    
Acrolinx
By: ClearSlide, Inc     Published Date: Jan 28, 2015
As the landscape of modern sales evolves based on global trends, sales people are finding themselves stretched to do more, sell on the go, and make quota faster. Today, sales leaders need to increase productivity and reduce friction in the sales process in order to hit their quotas. This white paper orchestrates the five steps necessary to improve your sales pipeline and forecast.
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b2b sales, buyers journey, sales strategies, sales-engagement, engagement strategies
    
ClearSlide, Inc
By: ClearSlide, Inc     Published Date: Jan 28, 2015
What is sales engagement, and why should sales leaders care? ClearSlide partnered with CSO Insights and asked 354 firms to define and determine how sales engagement drives ROI.
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b2b sales, buyers journey, sales strategies, sales-engagement, engagement strategies
    
ClearSlide, Inc
By: ClearSlide, Inc     Published Date: Jan 28, 2015
This ClearSlide-commissioned profile of US enterprise sales leaders evaluates the current adoption trends surrounding sales engagement platforms as well as the challenges that sales leaders and sellers face, based on Forresters own market data and a custom study of the same audience.
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sales, increasing productivity, increasing revenue, sales performance optimization, sales performance
    
ClearSlide, Inc
By: ClearSlide, Inc     Published Date: Jan 28, 2015
To build a successful sales engine, B2B sales leaders must continually find ways to increase levels of productivity. Today, automated tools and analytics are becoming the key differentiator of highly productive sales teams. Are you ready to make your sales team more effective, efficient, and enabled?
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b2b sales, buyers journey, sales strategies, sales-engagement, engagement strategies
    
ClearSlide, Inc
By: IBM     Published Date: Jan 20, 2015
Discover five tips for success with customer analytics, and how a better understanding of your customers in context increases revenue and deepens loyalty.
Tags : 
customer analytics, sales cycle, best practices, customer experience analytics, emerging marketing
    
IBM
By: IBM     Published Date: Jan 20, 2015
Five ways to increase conversion and adoption rates for today's e-Businesses.
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best practices, customer experience management, ebusiness, conversion rates, emerging marketing
    
IBM
By: IBM     Published Date: Jan 20, 2015
Read this white paper to discover how you can gain a better understanding of your customers lifecycle journey.
Tags : 
customer lifecycle, digital purchase cycles, conversion struggles, customer analytics solutions, engagement solutions
    
IBM
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