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CRM & Customer Care

Results 1 - 25 of 786Sort Results By: Published Date | Title | Company Name
By: KANA, A Verint Company     Published Date: Aug 28, 2014
Webinar: August 28, 2014 at 1PM EDT Join us as guest speakers Megan Burns from Forrester Research, Inc. and Craig Harsip from Vistaprint join Scott Hays from KANA, a Verint Company to examine the dynamics and challenges of todays customer service landscape. During this session, you will learn: 1. Todays challenges of customer service organizations 2. Trends and predictions on how customer service will evolve 3. How organizations like Vistaprint face those challenges and simplify interactions 4. Practical ideas on how you can simplify your customer service in the short term
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customer service, interactions, simplify, agent interactions, consumer
    
KANA, A Verint Company
By: Adobe     Published Date: Aug 20, 2014
A Quarterly Digital Intelligence Briefing: Finding the Path to Mobile Maturity.
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web content management, commerce and content systems, mobile management systems, marketing optimisation, content management systems
    
Adobe
By: Act-On     Published Date: Aug 18, 2014
Its well-established and well-documented: Marketing automation helps businesses grow. With capabilities that span the range of inbound and outbound techniques, CRM integration, and robust measurement, marketing automation offers tremendous value to businesses of all sizes and industries by increasing efficiencies, saving costs, improving the sales pipeline, and boosting revenues. This eBook will give you the information you need so your business can begin reaping the benefits of automation.
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act-on, marketing, automation, business, crm
    
Act-On
By: Act-On     Published Date: Aug 18, 2014
Todays marketing departments can ill afford to waste time chasing after the wrong prospects. Budgets are tight, marketing staffers are overworked, and marketing managers have their hands full running the show. But, by taking the time to set up a lead scoring system, you can assign points to potential prospects, target the attributes most often associated with serious customers, and more easily separate the wheat from the chaff.
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act-on, marketing, lead scoring, prospects, automation
    
Act-On
By: Act-On     Published Date: Aug 18, 2014
CRM systems transform sales through organization; marketing automation completes the picture by generating leads and managing lead engagement. Learn how the systems complement each other, and why you need bot. Discover how marketing can manage leads and scale using automation, and what to look for in a marketing automation system. And why sales benefits from integrated CRM and marketing automation from being able to deliver sales-ready leads.
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act-on, marketing, automation, crm, lead generation
    
Act-On
By: Act-On     Published Date: Aug 18, 2014
Ad Age, BtoB, and Act-On deliver the results of research into the factors of successful lead-generation strategies and tactics, with findings and recommendations most pertinent to the SMB marketer and sales director.
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act-on, lead generation, management, smb, research
    
Act-On
By: Adobe     Published Date: Aug 14, 2014
Adobe received the highest score for current digital experience (DX) delivery offerings in The Forrester Wave: Digital Experience Delivery Platforms, Q3 2014 report. And, were continuing to innovate. Since the evaluation, weve launched several new capabilities that include richer support for mobile apps, increased usability through visual workflows, and a master marketing profile. Read the report to see why Adobe was named a Strong Performer and to learn more about: -The DX challenges that companies face and how theyre addressing them -The array of tools and technologies available in digital experience delivery platforms -The journey to unified, cross-channel digital experiences Strategically, Adobe differentiates with its vision of the connective tissue between its tools, and its aim for single customer profile. Forrester Research, Inc.
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digital experience, delivery platforms, mobile apps, software vendors, crm solutions/software
    
Adobe
By: Bronto     Published Date: Aug 14, 2014
Sleigh bells ring, are you listening? Though the holidays might seem far away, leading retailers will start preparing for the holidays now. Whether youve kicked off your planning or you havent even started, there are several ways to ensure that the 2014 holiday season is stellar. To help you and your team have a successful holiday season, this white paper offers some helpful tips for the holiday season, to ensure you make changes well ahead of the chaotic blizzard of activity that wraps up the end of the year.
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marketing tips, holiday marketing, email production, holiday promotions, email marketing
    
Bronto
By: KANA, A Verint Company     Published Date: Aug 07, 2014
Providing better products at a better price isnt always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customers phone call on the first ring or resolving an issue doesnt qualify as outstanding customer service anymore.
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customer service, self-service, loyalty, customers, web
    
KANA, A Verint Company
By: KANA, A Verint Company     Published Date: Aug 07, 2014
The increasing popularity of self-service for todays always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.
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customer service, engagement, self-service, consumer, staff
    
KANA, A Verint Company
By: KANA, A Verint Company     Published Date: Aug 07, 2014
In todays digital age, where smartphones, tablets and other devices give people anytime, anywhere access to you and your brand, customer service has also gone digital. Social media, email, Web self-service, live chat and other tools give your customers a host of ways to contact you for help and to help themselves.
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customer service, brand, digital, social media, smartphones
    
KANA, A Verint Company
By: KANA, A Verint Company     Published Date: Aug 07, 2014
Just as organizations have finally gotten on board with the move to omnichannel customer service offering a seamless consumer experience through available shopping channelsthe game has changed once again.
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customer service, multimodal, consumer experience, shopping, channels
    
KANA, A Verint Company
By: KANA, A Verint Company     Published Date: Aug 07, 2014
Download this case study to learn how a U.S. supplier of low-cost electricity handling more than 4.5 million customer interactions annually achieved excellence with KANA.
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electricity, low-cost, customer, interactions, case study
    
KANA, A Verint Company
By: Bazaarvoice     Published Date: Aug 01, 2014
The marketing landscape is changing before our eyes. New entrants, empowered consumers, and fragmented media options require marketers to change their tune forever. Learn to prepare for the new environment and how to measure your success.
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bazaarvoice, marketing, trends, customer-centric, brand
    
Bazaarvoice
By: Bazaarvoice     Published Date: Aug 01, 2014
Negative consumer feedback creates great opportunities for brands to respond. In fact, consumers who read helpful brand responses to reviews are 186% more likely to make a purchase. Hear first-hand how brands respond in this recording.
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bazaarvoice, marketing, reviews, purchase intent, brand
    
Bazaarvoice
By: Acquia     Published Date: Jul 24, 2014
This ebook provides best practices to consider while thinking through your redesign.
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responsive design, best practices for responsive design, designing a site for mobile users, optimising the mobile experience, interactive marketing
    
Acquia
By: Acquia     Published Date: Jul 24, 2014
In this ebook we present four ideas for tapping the benefits that come from a strategic blending of community and content.
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integrating content and community, social marketing, blogging, product descriptions, customer experience/engagement
    
Acquia
By: Acquia     Published Date: Jul 23, 2014
This paper provides the 3 phases of the purchase and best practices for creating and driving social commerce experiences.
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driving social commerce, best practices for social commerce, 3 phases of purchases, creating commerce experiences, interactive/pr agencies
    
Acquia
By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
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boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing
    
LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
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boldchat case study, the north face, live chat, customer support, crm software
    
LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
This paper provides a Live Chat Comparison with a goal-driven approach to chat vendor selection.
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live chat, boldchat, logmein, comparing live chat vendors, webinars & web conferencing
    
LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
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liven chat, bold chat, customer service, customer support, crm software
    
LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A research report on streamlining the customer experience with mobile chat.
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mcommerce, live chat, boldchat, logmein, customer support
    
LogMeIn
By: Acquia     Published Date: Jul 16, 2014
This ebook will serve as a best practices guide for leveraging personalisation to build your brand and customer experience.
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leveraging personalisation, building your brand, building your customer experience, email marketing, website development
    
Acquia
By: Acquia     Published Date: Jul 16, 2014
A Guide into turning your commerce site into a content machine
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delivering content, using sites to deliver content, closing the commerce - content gap, website development, emerging marketing
    
Acquia
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